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Ionic showing the Fitbit logo

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‎06-04-2020 08:50 - last edited on ‎06-05-2020 16:24 by Fitbit Moderator

‎06-04-2020 08:50 - last edited on ‎06-05-2020 16:24 by Fitbit Moderator

 My ionic started with time screen flashing. When i went to bed the phone was at  50%+ charged.

The following morning it was dead. Showing 0%. I tried charging but could not get a reaction from the phone for a couple of hours. When I eventually did i got a flashing logo. This went on for a while! Then I got a constant logo. During this time I kept checking my app to see if it was connecting. No result! 

After a number of attempts I finally got a clockface screen but it wouldn’t charge! It did however connect to my phone and synced all data. 

That lasted for a short while and now again it won’t charge and I have a flashing logo! 

Tried all the resets shown on internet! 

Help 

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎06-12-2020 17:09

‎06-12-2020 17:09

Hi @Dessiefrank, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer