Ionic showing vertical lines/losing brightness

[Bengards]

My watch screen seems to have started losing its brightness and I have vertical lines, sometimes, green, red or white, all along when the face is lit up.  Is it on its way out?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Bengards A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Since you're experiencing display issues, please restart your watch and let me know if the lines stop showing on the screen. Regarding the brightness, confirm that it's not on Sleep Mode > Go to your Ionic's Quick settings > Sleep mode should be disabled (the moon icon) 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[sazzi4711]

My watch’s screen has started getting paler or just showing totally blank - it is obviously lit up because it is a different colour but there is nothing displayed. It’s also just started draining the battery really quickly 😞

Moderator Edit: Clarified subject

[SilviaFitbit]

@sazzi4711 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared, sorry to hear that you started experiencing this with your watch. 

I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email they'll be happy to continue assisting you. 

I'll be around if you have any additional questions.