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Ionic showing wrong time

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‎10-24-2020 11:19 - last edited on ‎10-25-2020 17:22 by

‎10-24-2020 11:19 - last edited on ‎10-25-2020 17:22 by

Just noticed by ionic is showing the wrong time, it's showing 03:03 and it's actually 19:17.

i've tried resetting it and synching it but the time remains incorrect.

is there a way to set the time, never needed to before?

 

 

Moderator edit: subject for clarity 

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‎10-25-2020 17:20 - edited ‎10-25-2020 17:21

‎10-25-2020 17:20 - edited ‎10-25-2020 17:21

Hi @Ricsb65, it's nice to see you again in our Community Forums.

 

I am sorry to hear your Fitbit Ionic is showing the wrong time. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I recommend following the troubleshooting instructions in this help article: How do I change the time on my Fitbit device?

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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