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Ionic shows incorrect time

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‎03-27-2019 20:46 - last edited on ‎03-28-2019 09:04 by Fitbit Moderator

‎03-27-2019 20:46 - last edited on ‎03-28-2019 09:04 by Fitbit Moderator

I have had my ionic for about 6 months and have now noticed that for no apparent reason the time is not correct. 

 

For or the last two days it consistently loses time regardless of battery strength. 

 

Really disappointing..... please advise what can be done to resolve this. 

 

Mark

 

 

Moderator edit: updated subject for clarity. 

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‎03-28-2019 12:48

‎03-28-2019 12:48

Welcome to the Fitbit Community @4884. I´ll be glad to assist you to correct your Ionic´s time.

 

To change time and date on your device, please follow the instructions on this help article. 

 

If after following this steps you're still unable to change the time and date on your tracker, please try restarting it and following the steps one more time. 

 

Let me know how it goes!

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎03-31-2019 14:20

In response to AndreaFitbit

‎03-31-2019 14:20

Andrea,

Thank you for responding, I do know how to adjust time and date. My concern lies in the fact that the Ionic does not maintain the correct time and continuously loses time even when the battery is fully charged.

 

Mark

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