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Ionic sleep stages

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‎08-09-2018 14:57 - last edited on ‎08-09-2018 14:59 by Moderator Alum

‎08-09-2018 14:57 - last edited on ‎08-09-2018 14:59 by Moderator Alum

So i was looking at my fitbit app sleep stages and man is it way off on time, it shows sleep data in the future! I'll explain it's 9am thursday morning so i haven't gone to bed yet lol but Fitbit says I've slept a full night already and it keeps changing hours slept for previous nights,  it will show I've slept for 8hrs but when i go to look at my sleep stages my total sleep changes by several hours sometimes, it seems that Fitbit can no longer do simple math,  my blaze worked fine but my new ionic is just wonky, it says i walked almost 8k steps in my sleep this morning, nope been flat on my back with heat stroke so i don't know how it came up with these numbers but I'm starting to think i should not have spent $300 on this Ionic!

 

Moderator edit: title for clarity

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‎08-09-2018 17:38

‎08-09-2018 17:38

It may be time to do a Factory Reset on the Ionic.  Just be sure you sync your steps that you have so far today, because those steps will be lost if you don't.  Once that's done, keep your Bluetooth ON as you will need it later in the process.  To do the reset:

 

1.) Swipe left on the watch until you see "Settings"

 

2.) Select "About"

 

3.) Select "Factory Reset" and follow the prompts.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-10-2018 18:27 - edited ‎08-10-2018 18:28

‎08-10-2018 18:27 - edited ‎08-10-2018 18:28

Definitely do not appreciate you changing my title matt fitbit so it looks better to you! I am not a jogger and this post has nothing to do with jogging !! 3rd factory reset and ionic still cant do simple math! Although i strongly suspect that i should have bought a different product from a different company after this poor help.

 

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