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Ionic stats not showing on Home sreen

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‎07-12-2018 07:31

‎07-12-2018 07:31

Starting yesterday, my Ionic shows no steps, no stairs, no calories on the home screen.  If I switch to the “today” screen the stats show up, and they show up on the app as well.  Just not showing on the home screen.  Tried shutting down and that didn’t help, nor did manually syncing with the app. 

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9 REPLIES 9

‎07-13-2018 10:03

‎07-13-2018 10:03

Try resetting the Ionic.  Press the single button on one side of the device and at the same time press the lower button on the other side.  Hold the buttons for about 15 seconds until the Fitbit logo appears.  You may have to do this three times.  It may well resolve the problem.

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‎07-13-2018 10:26

In response to John917

‎07-13-2018 10:26

Thanks very much for your help, John.  Your suggestion is right on the mark.  However, FYI, the procedure you describe is a Restart.  A Reset is a completely different animal.

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‎07-13-2018 10:30

In response to SunsetRunner

‎07-13-2018 10:30

You're right!  Thanks for the clarification so I don't repeat my mistake in future posts.  Re-starting cures many "ills" with Fitbits.

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‎07-13-2018 12:03

In response to John917

‎07-13-2018 12:03

Ah ha!  This is the problem I'm having.  The restart didn't fix it.

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‎07-13-2018 13:10

‎07-13-2018 13:10

@gwilliams90505 wrote:

Starting yesterday, my Ionic shows no steps, no stairs, no calories on the home screen.  If I switch to the “today” screen the stats show up, and they show up on the app as well.  Just not showing on the home screen.  Tried shutting down and that didn’t help, nor did manually syncing with the app. 

I believe you have a clock face problem.  Try installing a different clock face.  You can always return to the one you have if you want to.

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‎07-13-2018 13:12

In response to cosmo234

‎07-13-2018 13:12

@cosmo234 wrote:

Ah ha!  This is the problem I'm having.  The restart didn't fix it.

If your problem is truly like the poster above--that is, OK on Today Screen and OK in App but missing from clock face, you also should try a different clock face.

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‎07-13-2018 16:43

In response to SunsetRunner

‎07-13-2018 16:43

thank you!  That fixed it.

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‎08-02-2018 07:17

In response to SunsetRunner

‎08-02-2018 07:17

Thanks.  I installed a new clock face and then reinstalled my old one and the stats appeared!

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‎05-25-2019 04:03

In response to dozzauk

‎05-25-2019 04:03

I had the same problem. I installed a new clock face, and was asked to grant it permissions, and it all worked fine, so I suspect the old clockface didn't have the permission. Now, if I could remember what the old one was called, I could try going back! 🙂

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