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Ionic step accuracy

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‎05-07-2019 09:20 - last edited on ‎05-08-2019 12:10 by Fitbit Moderator

‎05-07-2019 09:20 - last edited on ‎05-08-2019 12:10 by Fitbit Moderator

Step count started to crazy counting while I was in bed and racked up 290,000 steps while I was asleep and now won’t count steps at all. 

 

Moderator edit; Subject for clarity 

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‎05-08-2019 12:15

‎05-08-2019 12:15

Hi @Jay76 welcome aboard! I'm happy to give you assistance with your difficulties.

 

It's completely odd that your device counted 290,000 steps while you were asleep. If you haven't already done so and because your Ionic is now not recording any step, please restart your Fitbit following the steps from our help article: How do I restart my Fitbit device? and let me know how it goes. Also, you can check: How accurate are Fitbit devices? for more information and details about how your Ionic count steps based on our algorithms. 

 

I'll be here if you need anything else. Please keep me posted. 

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