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Ionic unresponsive

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‎05-07-2019 11:43 - last edited on ‎05-08-2019 12:46 by Fitbit Moderator

‎05-07-2019 11:43 - last edited on ‎05-08-2019 12:46 by Fitbit Moderator

Hi All,

 

I'm having problems with my Fitbit ionic in that it won't charge.

 

I've read many other forums topics and some others have 0% showing not the screen. 

 

My Fitbit won't turn on at all when on charge. I've tried cleaning the connector on the back of the watch, and also cleaned the charger lead too.

 

I've tried plugging in via USB and also plugged into a wall charge - still nothing. I know the plug is working as I tested with an iPhone charge cable and it works.

 

I cannot reset the Fitbit as it won't turn on - and cannot complete a factory reset.

 

any ideas what I can do?

 

Moderator edit: Subject for clarity 

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‎05-08-2019 12:44

‎05-08-2019 12:44

Welcome aboard @chrisw44, thank you for bringing this to my attention, I'm happy to assist.

 

First, let me appreciate your time and patience troubleshooting your Ionic prior making your post. I'd like to let you know that our Support team was notified on your behalf to receive further assistance directly with them because you already tried some troubleshooting steps. Please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

In the meantime, let me know if I can do anything else for you. 

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