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Ionic step count issue

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‎02-16-2021 09:11 - last edited on ‎02-17-2021 10:13 by

‎02-16-2021 09:11 - last edited on ‎02-17-2021 10:13 by

My Ionic watch no longer counts the steps recently 

 

 

Moderator edit: subject for clarity

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‎02-17-2021 10:12

‎02-17-2021 10:12

Welcome to the Fitbit Community, @Jeanne97.

 

Thanks for the details shared in your post. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I recommend making sure your watch is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? You can also try restarting your device and following the instructions at 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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