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Ionic stopped holding charge

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‎07-28-2020 15:03

‎07-28-2020 15:03

My  2 year old ionic watch used to hold a charge for 5 to 6 days and in the last few weeks it has been losing charge faster and faster. It can have a full charge in the evening and down to 20% next morning.

 

I have tried a restart, a full factory reset with a de-pair and re-pair to my account, reduced the luminosity on the screen, but it still only lasts for 24 hours maximum. What to do?

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‎07-31-2020 12:15 - last edited on ‎10-22-2024 08:32 by Fitbit Moderator

‎07-31-2020 12:15 - last edited on ‎10-22-2024 08:32 by Fitbit Moderator

@ECM2020 A warm welcome to the Community. Thanks for the troubleshooting tried prior to posting. 

I appreciate the details mentioned. Since you've tried the recommended troubleshooting but your Ionic is still not holding a charge, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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