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Ionic stopped registering steps

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‎02-20-2020 06:49

‎02-20-2020 06:49

Hi

my ionic has stopped registering steps

ive logged out of the app, restarted my watch and phone and still showing as 0K on my watch and in the app

can you help?

 

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‎02-21-2020 10:34 - last edited on ‎12-11-2025 09:05 by Fitbit Moderator

‎02-21-2020 10:34 - last edited on ‎12-11-2025 09:05 by Fitbit Moderator

@Dappy999 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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