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Ionic stopped responding during update

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‎09-19-2020 20:31 - last edited on ‎09-20-2020 13:25 by

‎09-19-2020 20:31 - last edited on ‎09-20-2020 13:25 by

When updating the latest software through the app. The watch stopped communication. Now only showing the Fitbit image. I can’t force shut down or factory reset.  The watch is not responding. Please help. 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎09-20-2020 13:24

‎09-20-2020 13:24

Welcome to the Fitbit Community, @Colgs.

 

I am sorry to hear your Fitbit Ionic stopped responding during the firmware update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

By the way, I've moved your post to Ionic board so we can keep our forums organized.

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎09-20-2020 16:42

In response to LiliyaFitbit

‎09-20-2020 16:42

Thanks for the information. Unfortunately it doesn’t work. The watch screen only shows the Fitbit icon. The icon is visible for 10 seconds, the screen goes blank for 5 seconds and then the icon reappears. I can’t access anything through the watch.

When I search for the watch through the app, no device is found. I removed the device as suggested by your instructions. No device can be found when I try to add a new device. The watch is plugged in and has charge. My phone is next to the watch.

I’m in a group fitness competition at my place of work and I need my data. I need a solution urgently.

Thanks,
Colgs.
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