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Ionic stopped syncing

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‎07-09-2020 10:03 - last edited on ‎07-09-2020 12:43 by Fitbit Moderator

‎07-09-2020 10:03 - last edited on ‎07-09-2020 12:43 by Fitbit Moderator

My Ionic has stopped syncing. Why and what do I do to remedy it? It stopped just over a week ago.

 

Moderator Edit: Clarified subject

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‎07-10-2020 11:53 - last edited on ‎10-16-2024 08:13 by Fitbit Moderator

‎07-10-2020 11:53 - last edited on ‎10-16-2024 08:13 by Fitbit Moderator

@PipandHugo A warm welcome to the Community. Thanks for getting in touch about this. 

I would like you to confirm that your phone has a compatible operating system with the Fitbit app: 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher
  • Windows 10 version 1607.0 or higher

If you do, then follow this syncing troubleshooting. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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