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Ionic stopped tracking heart rate

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‎09-04-2021 20:50 - last edited on ‎09-05-2021 10:59 by

‎09-04-2021 20:50 - last edited on ‎09-05-2021 10:59 by

My Fitbit ionic first got locked on my heart rate from a workout.  I resettled the watch and the app.  I also disconnected and reconnected to the the app.  The locked heart went away.  I checked the heart rate settings and they are set to on and auto, but since this instance …… the ionic has not been able to read my heart rate.  What should I do now?

 

 

Moderator edit: subject for clarity 

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‎09-05-2021 11:10

‎09-05-2021 11:10

Welcome to the Fitbit Community, @Bozo1112.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming our complete troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device? Please also try the following:

 

  1. Confirm the steps to restart the device: How do I restart my Fitbit device?
  2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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