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Ionic stopped tracking heart rate

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‎10-20-2021 03:41 - last edited on ‎10-20-2021 06:35 by

‎10-20-2021 03:41 - last edited on ‎10-20-2021 06:35 by

My ionic tracks steps, but doesn't have my heart rate. This has only happened recently.

 

 

Moderator edit: subject for clarity 

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‎10-20-2021 06:38

‎10-20-2021 06:38

Welcome to the Fitbit Community, @Skinnymini74.

 

Thanks for the details shared in your post. I recommend checking if your watch is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

 

If the issue persists, please follow our complete troubleshooting instructions in this help article: What factors can affect my heart-rate reading on my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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