help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped tracking stats

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2021 16:23 - last edited on ‎03-15-2021 13:08 by

‎03-14-2021 16:23 - last edited on ‎03-15-2021 13:08 by

Hi, 

 

in the past 36 hours my ionic has stopped recording my steps and isn’t detecting my heart rate. I tried turning heart rate off on multiple times, shutting down and restarting and finally rebooting my watch to factory settings followed by changing the clock face. However, it still doesn’t work. Can anyone help please? Thank you 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎03-15-2021 12:58

‎03-15-2021 12:58

Welcome to the Fitbit Community, @HelenCharlotte.

 

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes