Ionic stopped tracking swimming data

[Shackicantswim]

My ionic stopped tracking my swim today just carried on with time elapsed no buzzing after 500metres or registered my total lengths anyone help with this I haven't changed anything started as normal daily swim and narda on watch. But on phone it just gave total metres no break down as I had set it up. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Shackicantswim Welcome to the Community. Thanks for letting me know that it tracked your swimming activity but it didn't show splits or the total meters. 

I appreciate that you mentioned you haven't changed anything. I would like you to restart your Ionic and double check that you've set the pool length by doing the following: 

1. On your device, open the Exercise app > Swim.
2. Tap the gear icon   in the top left > Pool Length.

As a side note, you may want to check what might affect your swimming data. 

I'll be around if you have any additional questions. 

[Shackicantswim]

Hi iv tried every different combination and the ionic is still not tracking, over the past week. As my swim pictures today show its not tracking. I have tried everything your team has said to do. RegardsClive
Sent from Yahoo Mail on Android

[SilviaFitbit]

@Shackicantswim Thanks for getting back. I appreciate that you've done the troubleshooting advised. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you.

I'll be around if you have any additional questions.