Ionic stopped working after swimming

[boubin]

Dear sir/madam

my ionic stopped working or showing any signs of life I have tried to hard press the on button/ charging still nothing showing on the screen. 
this never happened before my watch always responsive and battery life was okay. 
please advise ASAP 

[SilviaFitbit]

@boubin Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried.

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional question. 

[matthewriley]

Mine has done this also - exactly the same. I went for a very quick swim in a shallow pool, then it turned into a brick! I can't charge or anything and it had just been charged earlier the same day... never happened before. 

[SilviaFitbit]

@matthewriley Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned. In this case, I've shared your post with our Support team and they will continue assisting you, please check your email inbox. 

I'll be around if you need further assistance. 

[Trabuco]

Same thing here. My Ionic went blank after swimming even fully charged. Please help. It happened right after warranty expired.

[MickJim]

Dear Moderator,  I have had my Ionic changed because of the swimming issue.  I do not wear mine in the water anymore because I fear it will stop working and I don't want that to happen.

After the number of complaints and returns etc. has there been any modification to the Ionic and can you guarantee me that if I swim again with my Ionic, that it will not shut down and if it does, will you be as generous a second time?

[SilviaFitbit]

@Trabuco and @MickJim Thanks for the details mentioned.

Hey, @Trabuco. Sorry to hear that this happened to your Ionic right after your warranty expired. In this case, I've shared your post with our Support team and they will continue assisting you. 

Thanks for sharing your experience with our Support team, @MickJim. There haven't been any changes to the Ionic. If this happens again to you, you can always contact us back and we'll be assisting you. Each case is reviewed individually and the option given is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[matthewriley]

Hi, Thanks for your reply.

Can you let me know how I progress with this please? It is still bricked.

Thanks.

[MickJim]

I was given a New Ionic

Sent from my iPad

[SilviaFitbit]

@matthewriley Thanks for getting back. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.