Ionic stopped working and CS feedback

[SVMA]

This is the second Ionic I have that simply dies after around a year of use. My first one died after 11 months of use so 'luckily' it was under warranty so I was offered a replacement. The replacement piece that I received only lasted 14 months and now again is dead..... I contacted costumer service and after being on hold for like half an hour finally got to talk to Chevanese Mateland, one of the customer service representatives, who after walking me through all the reset/restart process for the Ionic without success and checking that of course my watch was out of warranty could only offer a 40% discount on a new watch.  Then I asked to talk to a supervisor and waited another half an hour to talk to (he refused to give me his last name) and after asking again and again to repeat whatever he was saying he got to the same resolution to offering the 40% discount on a new watch....What???? Does Fitbit really expect me to spend hundreds of dollars on a DISPOSABLE watch???  There are thousands of complains in this forum and online about the issue of the Ionics dying after roughly 14 months of use when the warranties are over (how convenient for Fitbit) so Ionics clearly have a manufacturing issue and Fitbit should admit it and stand behind its products and offer customers a better solution.

Needless to say that I'm extremely disappointed. I really liked the watch and didn't want to be yet another Apple Watch user but it looks like I will have to switch as Apple tends to be a more reliable company and I would not recommend any Fitibit products to anybody.

Moderator edit: Word choice and updated subject for clarity 

[SunsetRunner]

Just curious if this happened after you did the update. I tried to do the update this afternoon and now my watch won’t respond to anything I’ve tried. I’m extremely frustrated because like you I have had several watches that either break or quit working. I’m so over the Fitbit brand!

[SVMA]

HI

No, it died before I got to update it.

[SilviaFitbit]

Welcome to the Community @SVMA. Thanks for taking the time to share your experience with Ionic and our Support team. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback regarding the quality of Fitbit devices, comments from users are always useful to continue to improving the quality of products and services.

I appreciate that you've shared your experience with Ionic @SunsetRunner. Sorry to hear that you're having these issues with your watch. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email.

I'll be around if you need further assistance.

[SVMA]

There is no case. Their resolution was to give a 40% discount for me to spend on a new watch.

I'm not willing to spend hundreds of dollars on a disposable watch. A watch that only lasts 11 to 14 months is disposable. Fitbit should be embarrassed to sell a product of such poor quality. 

Also, I do not appreciate Fitbit changing the wording of my comments. 

Yes this is my SECOND DEAD IONIC IN AROUND 1 YEAR PERIOD.