Just spent a long time on chat without any help....I've noticed a great number of people have also had their Ionic just shut down (mine was fully charged when it did so) and it will not restart. I've never had any trouble with mine and it always held it's charge. After redoing everything I'd already done with the chat agent, I was told that they could do nothing for me other than offer me 25% of a new device. I think that the number of people who have had their device impacted by this should be a wake up call. I've been a part of the Fitbit family for a very long time, but may need to reconsider my loyalty to it. I spent a lot of money on my device and am very disappointed with the support I received.
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