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Ionic stopped working/ feedback

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‎11-21-2019 03:21 - last edited on ‎11-22-2019 05:29 by Fitbit Moderator

‎11-21-2019 03:21 - last edited on ‎11-22-2019 05:29 by Fitbit Moderator

Bought FitBit Ionic 7/3/2019 at the steep price tag, basic tracking functions of heart rate, steps, and sleep appeared good. However all other ancillary functions were a joke and waste of money as they don’t work and fit bit support is poor. The worse part is wrist band broke at 11 months. device started acting weird (despite all troubleshooting and support efforts) at 13 months, and the FitBit Ionic completely died at 15 months. FITBIT has severe product quality problems.

 

Moderator edit: Updated subject for clarity 

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‎11-22-2019 05:35

‎11-22-2019 05:35

@BryanEaken Welcome to the Community. Thanks for taking the time to share your feedback and comments. 

 

It is particularly difficult when the device is no longer covered by the warranty, but even though Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

 

I'll be around if you need further assistance. 

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