Ionic stopped working - feedback

[WalkingLynne]

My Ionics touch screen sropped responding I tried turning off and on,  then called support. I followed their directions and now it will not work at all. Dead! 

Their answer was that I buy a new one at 25% off!!! Seriously?! This is my 4th or 5th Fitbit since they released here in Canada and this service and help it ludicrous! I am so angry, the tracker is only about 14-18 months old and I require this to monitor my heart rate  for PTSD related symptoms, now I cant afford a new one. 

I am so disappointed in fitbits warrenty, its support staff and their continous loop of clearly scripted responses. I reviewed many of the ionic conversations related to this and am horrified to see so many others who have been stranded by policy and lack of support in the replacement of what is an obvious problem and maybe an intentional one to have customers buy new over and over, until they are pushed into the competition's doors.

Fitbit CEOs take notice you have a faulty product that appears to be designed to fail at the 14-18 month after purchase! Shame on you! Why are you abandoning  your customers?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@WalkingLynne Welcome back to the Community. Thanks for sharing your experience with our Support team. 

Your feedback and comments are appreciated, we're always striving to improve our services offered and watches/trackers. Sorry to hear that you're experiencing this with your watch. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. If you have any question about the option you were given, please reply back to the case that you already have. 

I'll be around if you have any additional questions.