help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2019 22:08

‎08-16-2019 22:08

Ionic turned off and now it does not charge. Can't turn on. Tied cleaning, tried new charger, tried different outlet.

Best Answer
0 Votes
1 REPLY 1

‎08-16-2019 23:43

‎08-16-2019 23:43

Hi @WhipetTangoFoxt, great to see you in the community.

 

I don't think this will work, but it's worth giving a restart a try by following the steps here. From the sounds of it you have already tried all other troubleshooting steps.

 

If the restart doesn't work I would recommend contacting customer support to discuss whatever warranty options might be available to you. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes