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Ionic stopped working

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‎08-22-2019 10:11 - last edited on ‎08-23-2019 06:13 by Fitbit Moderator

‎08-22-2019 10:11 - last edited on ‎08-23-2019 06:13 by Fitbit Moderator

Ionic was having syncing issue and I had tried everything but it just wont sync to my google pixel . then read somewhere to do a factory reset on watch . I did that and everything seem to be going on well with the update when it suddenly died . it had 90% charge and was on charging . No clue what to do .

 

This a replacement piece which i got 2 months back as my original one had issues with heart monitor and steps tracker .customer care says they cant help me with it as they don't offer warranty on replacement products and since the warranty on original is up by 2 months . I am on my own . they don't even have a  department where you can pay and get it fixed . 

 

I feel cheated and in a fix what to do 

 

Moderator edit: Updated subject for clarity 

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‎08-23-2019 06:12

‎08-23-2019 06:12

A warm welcome to the Community @mayankbhargava. Thanks for the detailed information shared and the troubleshooting performed. 

 

Sorry to hear you're experiencing this. I appreciate that you've contacted our Support team, your feedback and comments are appreciated, we're always striving to provide you with features that can make your fitness life easier. Rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty. 

 

Hope you can give Fitbit another opportunity in the future. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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