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Ionic stopped working

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‎10-25-2019 04:13 - last edited on ‎10-26-2019 14:34 by Fitbit Moderator

‎10-25-2019 04:13 - last edited on ‎10-26-2019 14:34 by Fitbit Moderator

Had my Ionic since Christmas 2018 so less than two years old, and only wear it on weekends as have a old charge 2 for work, it died this morning, won’t charge or turn on, tried all the things on the help forums and it seems a few die in similar circumstances, I read that the warranty on these are two years, so hopefully I might get it replaced as they know when you set it up, can anyone advice me on this.

many thanks.

mick

 

Moderator edit: Updated subject for clarity 

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‎10-26-2019 14:57

‎10-26-2019 14:57

@soulcarrot It's great to see you around. I appreciate the details mentioned and the troubleshooting tried. 

 

Our Support team evaluates each case individually and the option provided is based in the Fitbit Warranty. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you need further assistance. 

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