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Ionic stopped working

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‎03-09-2021 04:17 - last edited on ‎03-11-2021 14:46 by Fitbit Moderator

‎03-09-2021 04:17 - last edited on ‎03-11-2021 14:46 by Fitbit Moderator

So my Ionic just died after about two years and all Fitbit said was basically, "so sad, time for a new one." Anyone else have this problem? Thought there'd be a little more to it than that. 

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎03-09-2021 08:35

‎03-09-2021 08:35

It has happen to me too.  I was thinking I might need a new charger cable, but maybe not.

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0 Votes

‎03-09-2021 09:03

‎03-09-2021 09:03

I had this happen to me recently as well. But mine did power back up after a while. I let it just sit for a couple of days, placed it on a charger, and just allowed it to charge for 24 hours. When I came back to it, it had powered back on. I figured it was just an issue with the firmware. Maybe give this an attempt?

Best Answer

‎03-09-2021 09:20

In response to jbowler87

‎03-09-2021 09:20

Yeah i seem to have noticed if its off for any lengthy period and theres a firmware update, theres an issue. Happened to me 5 times now. 

 

Yet firbit wont address the issure, end of the day Inpurchased the item, I should at least be able to plug it into a laptop and reset it!!!!  

 

Very poor show, and an absolute cheek if they think I'll purchase another product of thiers when they done nothing bit regurgitate themselves whith try this, that and this again. 

 

Listen To Your Customers, which they say 'they do'

 

Best Answer

‎03-10-2021 08:06

In response to jbowler87

‎03-10-2021 08:06

Thanks.  I got it out, and it did charge this time.  I had some issues for it to sync with the app, but after following instructions concerning those issues it seems to be working!! Thanks.

Best Answer