Ionic stopped working

[SunsetRunner]

Was over 35% last I checked the battery in the app after charging it for a little while this morning from 17%. I did make sure the app synced at that point. 

Died halfway through my work day.

Neither a 3 button nor 2 button restart has worked multiple times including 2 hours on the charger. 

I depend on my watch at work daily. I cant have this thing dying and with nothing but problems with my blaze (battery utterly died after a year) and constant sync issues I'm almost done with this company.

And it seems im not alone.

Im tempered to return the versa I just bought for my girlfriend and buy us both something else. 

They have resolved my issue by sending a replacement. 9/10 customer service interaction.

Moderator edit: Updated subject for clarity 

[SilviaFitbit · Accepted solution]

It's great to see you around @SunsetRunner. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you've shared your experience in the forums. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, rest assure that our team reviews each case individually and the option provided is based in the Fitbit Warranty.

I'll be around if you need further assistance.