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Ionic stopped working

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‎10-09-2019 06:58

‎10-09-2019 06:58

My ionic stopped working. I contacted Fitbit on email on the same day, and had 3 replies on email. 3 different cso replied to my complain. First 2 acknowledged that the unit last synced with 100% battery. The last reply completely ignored the fact the it synced with 100% battery last and suggested that the unit couldn’t be charged. 

I've tried contacting Fitbit through Facebook but they said to refer back to the email. It’s been 5 days since my first email but still no progress. There’s only more added frustration. 

 

Does Fitbit not care about post sales service?

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‎10-10-2019 10:41

‎10-10-2019 10:41

@Jasontay Welcome to the Community. Thanks for letting me know that you've contacted our Support team. 

 

It's better if you could continue the communication through email because they are already working with you. I've shared your post with our Support team and they've mentioned that they have replied to your case, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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