help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 06:58

‎10-09-2019 06:58

My ionic stopped working. I contacted Fitbit on email on the same day, and had 3 replies on email. 3 different cso replied to my complain. First 2 acknowledged that the unit last synced with 100% battery. The last reply completely ignored the fact the it synced with 100% battery last and suggested that the unit couldn’t be charged. 

I've tried contacting Fitbit through Facebook but they said to refer back to the email. It’s been 5 days since my first email but still no progress. There’s only more added frustration. 

 

Does Fitbit not care about post sales service?

Best Answer
0 Votes
1 REPLY 1

‎10-10-2019 10:41 - last edited on ‎01-16-2025 05:24 by Fitbit Moderator

‎10-10-2019 10:41 - last edited on ‎01-16-2025 05:24 by Fitbit Moderator

@Jasontay Welcome to the Community. Thanks for letting me know that you've contacted our Support team. 

It's better if you could continue the communication through email because they are already working with you. I've shared your post with our Support team and they've mentioned that they have replied to your case, please continue the communication through email. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes