help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic's right button stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 06:50 - last edited on ‎10-10-2019 10:33 by Fitbit Moderator

‎10-09-2019 06:50 - last edited on ‎10-10-2019 10:33 by Fitbit Moderator

Hello,

 

I have my Ionic for approximately a year and today when I came back from swimming seems that the bottom right button is stuck, it goes by itself to the alarm menu...

 

I restarted several times and does not seem to make any difference, it is off right now and I will leave for a while to see if it gets dry...

 

Any recommendations in the meanwhile?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎10-10-2019 10:32

‎10-10-2019 10:32

@Guillermus84 It's great to see you on the Community. I appreciate the details mentioned and the troubleshooting tried. 

 

You may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes