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Ionic's right button stuck

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‎10-09-2019 06:50 - last edited on ‎10-10-2019 10:33 by Fitbit Moderator

‎10-09-2019 06:50 - last edited on ‎10-10-2019 10:33 by Fitbit Moderator

Hello,

 

I have my Ionic for approximately a year and today when I came back from swimming seems that the bottom right button is stuck, it goes by itself to the alarm menu...

 

I restarted several times and does not seem to make any difference, it is off right now and I will leave for a while to see if it gets dry...

 

Any recommendations in the meanwhile?

 

Moderator edit: Updated subject for clarity 

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‎10-10-2019 10:32 - last edited on ‎01-16-2025 05:24 by Fitbit Moderator

‎10-10-2019 10:32 - last edited on ‎01-16-2025 05:24 by Fitbit Moderator

@Guillermus84 It's great to see you on the Community. I appreciate the details mentioned and the troubleshooting tried. 

You may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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