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Ionic stopped working

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‎10-22-2019 13:36

‎10-22-2019 13:36

My ionic has stoped showing the display on screen and only the green light on the back comes on when I press any of the buttons. I only had issues since updating the software, and not getting notifications to my device and now this. Any recommendations as to what to try next? I have tried turning it off and on again but this had not worked. My Fitbit Watch is now not at all. 

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‎10-23-2019 10:03 - last edited on ‎01-14-2025 11:15 by Fitbit Moderator

‎10-23-2019 10:03 - last edited on ‎01-14-2025 11:15 by Fitbit Moderator

@Mazza67 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Since you've tried restarting it and your display is still not working. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

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