Ionic stopped working

[JDWood]

Hi,

after having numerous issues with my charge 3 I eventually took up a replacement offer for the ionic and after 5 weeks this has also stopped working.

Screen frozen, hard reset done, now won’t pair, app blank and screen frozen again.

sent emails to support but no response.

Can someone help please.

many thanks 

Julie 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@JDWood Welcome to the Community. I've moved your post to this board because it's related to the post. 

Thanks for letting me know that you decided to upgrade to Ionic after having a Charge 3. I appreciate the troubleshooting tried prior to posting. 

Since you already have a case with our Support team, I would like you to continue the communication with them, this to avoid any misunderstanding. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions.