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Ionic stopped working

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‎08-14-2020 02:58 - last edited on ‎08-15-2020 16:50 by Fitbit Moderator

‎08-14-2020 02:58 - last edited on ‎08-15-2020 16:50 by Fitbit Moderator

So I have a replacement ionic after my last one refused to work.  I wear mine daily without it enduring any undue stresses etc but it started with a dull screen that I couldn't adjust despite looking on the forums for a solution. Then the screen stopped scrolling. Then it won't charge at all.

I have been a loyal customer for a few years now and customer service has always been quite good. I have left posts on here and emailed customer support and on twitter and nothing. 

There is obviously an issue with the ionic which isn't being sorted. I really like the ionic too, so very disappointed 

 

Moderator Edit: Formatting

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‎08-15-2020 17:03 - last edited on ‎01-06-2025 08:26 by Fitbit Moderator

‎08-15-2020 17:03 - last edited on ‎01-06-2025 08:26 by Fitbit Moderator

@Nicked999 It's nice to see you on the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

I appreciate the research done and the details mentioned. I see where your disappointment is coming from. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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