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Ionic stopped working

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‎08-29-2021 07:59 - last edited on ‎09-02-2021 18:11 by Fitbit Moderator

‎08-29-2021 07:59 - last edited on ‎09-02-2021 18:11 by Fitbit Moderator

Hi everyone, over the past few weeks my watch’s data or connection has been having a growing amount of issues, from not counting my steps, not connecting to the GPS, not tracking my sleep and now not sending notifications for activities and the heart rate isn’t being tracked.

 

Anyone having issues? Is it just the watch is out of date and time for an update or can these issues be fixed?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-02-2021 04:33

‎09-02-2021 04:33

First steps would be to Shutdown the watch, wait 10 seconds then place it on the charger to restart it and fully charge it and see how it goes.

 

There have been recent firmware updates and App updates, did one of these cause this issue?

Author | ch, passion for improvement.

Best Answer

‎09-02-2021 18:20

In response to Guy_

‎09-02-2021 18:20

@Guy_ Thanks for sharing that troubleshooting. 

 

@HankIre Welcome back to the Fitbit Community. I'd like to just share this article to learn how to perform a restart. In order to provide you with the appropriate troubleshooting, reply to the following questions: 

 

- Is your Ionic tracking less or more steps?

- Have you checked this article to learn about the things that could affect the connected GPS?

- Are you receiving sleep patterns instead of sleep stages?

- Are you receiving notifications from the apps?

- Is your Ionic not tracking your heart rate at all?

 

Hope this helps. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎09-06-2021 03:43

In response to Guy_

‎09-06-2021 03:43

Thanks Guy, seems to be back on track now.

Best Answer