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Ionic stuck in boot loop, shutdown/reboot does nothing

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So I did a factory reset for my Ionic, and it is stuck on this:

 

https://streamable.com/tlxvy

 

Did a hard shut down, still does it on boot up, I am done, how do I RMA this thing?

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You can use the following link for ways to contact Fitbit support. They will be able to discuss your warranty options with you. 

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Nathan | UK

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