Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[Mackee1966]

Didn't work the times i tried it

[Escobaron]

Hi, I was able to fix mine and it started charging. Follow this instruction in the video. https://youtu.be/k8ZU9_GQUzE.  In my case, I had to plug it into my laptop and had to wait severally for the Fitbit logo to appear and I kept holding until I got vibration and i released. Moments later it rebooted and my screen came up and sit started charging. Hope it helps someone.

[Greenfish]

Ionic stuck at o%, that’s all that shows up on the screen. Can’t get to other screens to reset. 

[0xDev]

Allow the watch to "charge" for at least 30 minutes, even if 0% is selected, and then press the three buttons until the logo appears.
The watch screen should appear with the charge percentage so far.

[HerkNav]

My watch doesn't show 0%, just a blank screen. I've had it on the charger
for weeks, tried the reset and nothing.

[Mackee1966]

Hi all,  

In have tried everything managed to get the screen to show that its charging but it isnt.

About the 10th time I have gotten it this far.

Probably going to look at a Samsung watch, had problems with this and my last fitbits and i can't justify buying a new fitbit. 

[AdeleS]

Please can someone help, my fitbit ionic will not charge. No display and nothing lighting up on the scree.  I have tried to reset but nothing. 

Thanks Adele

[TCtopcat]

so stuck on 0% and tried charging for many hours. Tried to do a restart and nothing seems to change the screen. How do I proceed?

[HerkNav]

Like the rest of us you're screwed. If it's still under warranty they'll
replace it, if out of warranty then they'll send you a coupon for your next
Fitbit (but who the hell would buy another one of these pieces of **ahem**)

[Pameshelman]

I went through this last week!  i even chatted with someone at Fitbit and all they could offer was to buy a new one!  So, I thought I would try one more thing--I bought another charger and it worked!!!!

[Jjanet1]

Great good one

Sent from my iPhone

[fraz58]

Well done for your suggestion. Thought I had tried everything to get rid of the 0% scenario until I read your post. As per your suggestion, I cleaned the contact area and it is now working!

[Jjanet1]

That’s great to hear

Sent from my iPhone

[Adam_lancey]

Hi I have the same problems , I called customer services who didn't help at all and said as my watch is out of warranty there is nothing they can do. I find this so harsh as I love this watch but now can't use , can't sync from my phone , cant get into watch as it won't turn on so what else can I do ? 

[TCtopcat]

I managed to clean the contacts and it charged so mine is ok it was just cleaning the contacts. Try that very thoroughly!

Regards Tony Clark

[Adam_lancey]

Tried this Tony thank you. But unfortunately for me it didn't work 😔

[fraz58]

Adam
Clean the connections on the back of the watch and check your charger is clean also. This is the only thing that worked for me.

Sent from my iPhone

[Mackee1966]

Tried cleaning the connections and charger still didn't help.

Fitbit were no help at all, fortunately i just received confirmation from my credit card company that because i purchased the fitbit 14 MONTHS ago i qualified for the 1 additional year of warranty through them. So i can purchase a new Fitbit Ionic and my card will be credited for the amount of the original purchase. 

Would have preferred to get a different brand really unimpressed with Fitbit the company

[SunsetRunner]

I was swimming in the ocean and found that little Metallic fragments
were hiding and magnetized to the charging leads. I had to dig them out


good luck