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Ionic stuck with only dot logo showing

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‎01-09-2022 14:04 - last edited on ‎01-10-2022 16:36 by Fitbit Moderator

‎01-09-2022 14:04 - last edited on ‎01-10-2022 16:36 by Fitbit Moderator

When I woke up this morning, my FitBit watch face said "Clock not found" or something similar. When I tried to reload it from either my phone or laptop, the FitBit was found and the days data downloaded, but the clock face did not load and all I could see was the steps, HR etc data.

 

I've tried a reset, and now the face is flashing the FitBit dot logo and nothing else. From my laptop, a message said to try to reinstall...that did not work, and my FitBit stopped showing up in my Bluetooth menu.

 

Any ideas what's going on...or, better yet, how to fix it?  Thanks in advance,  M

 

Moderator edit: updated subject for clarity

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‎01-10-2022 16:35

‎01-10-2022 16:35

Thank you for visiting the Fitbit Community, @Nerdoguy

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

Please try to set up your Watch as a replacement device:

 

  1. Tap the Today tabEdsonFitbit_0-1641861284272.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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