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Ionic sudden multiple issues

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‎03-09-2021 18:58

‎03-09-2021 18:58

Recently updated firmware to 3.39. Thought it was new, but apparently had not updated in a while.

  • Battery immediately dropped from avg 6 day life to 1.5. Followed all the battery life tips, no change.
  • Heart monitor stopped (yes, it is turned on in settings).
  • Manual wake even stopped (setting confirmed).

Have restarted Ionic, reconfirmed all settings on app, ionic and web account. I can only assume the firmware update was garbage since the hardware was working great prior. What gives?

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1 REPLY 1

‎03-11-2021 11:04 - last edited on ‎10-02-2025 17:15 by Fitbit Moderator

‎03-11-2021 11:04 - last edited on ‎10-02-2025 17:15 by Fitbit Moderator

@cpgoins Hi there. Thank you for the detailed information shared. 

I appreciate the troubleshooting tried prior to posting. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps. 

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