help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic sudden multiple issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2021 18:58

‎03-09-2021 18:58

Recently updated firmware to 3.39. Thought it was new, but apparently had not updated in a while.

  • Battery immediately dropped from avg 6 day life to 1.5. Followed all the battery life tips, no change.
  • Heart monitor stopped (yes, it is turned on in settings).
  • Manual wake even stopped (setting confirmed).

Have restarted Ionic, reconfirmed all settings on app, ionic and web account. I can only assume the firmware update was garbage since the hardware was working great prior. What gives?

Best Answer
1 REPLY 1

‎03-11-2021 11:04

‎03-11-2021 11:04

@cpgoins Hi there. Thank you for the detailed information shared. 

 

I appreciate the troubleshooting tried prior to posting. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes