04-18-2019 21:43
04-18-2019 21:43
while bicycling it was working ok till first few kms. suddenly went off and wont turn on. tried factory reset(3 buttons) - nothing happens. tried charging for 2 hours, nothing happens. wont turn on, wont respond.
any help would be appreciated. i have gone through the forum and tried everything .....
Answered! Go to the Best Answer.
04-19-2019 11:53
04-19-2019 04:46
04-19-2019 05:40
04-19-2019 05:40
sorry i didnt mention , however i tried doing simple restart too for atleast 20 times by now:)
04-19-2019 11:53
04-19-2019 11:53
Contact Customer Support.
04-20-2019 17:43
04-20-2019 17:43
It's great to see you around @rahulganatra. Sorry for the delay in the reply. Thanks for your advice @SunsetRunner.
Thanks for taking the time to post what you're experiencing. I appreciate the troubleshooting that you've performed. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email.
I'll be around if any question arise.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-20-2019 18:00
04-20-2019 18:00
Mine did exactly the same! Unfortunately my first Ionic had a screen failure after 8 months and FitBit sent me a replacement under warranty. Now the replacement had died after only 8 months and FitBit will not replace it as the warranty does not restart when you get a replacement! I hope yours is still under warranty and will be replaced!!!
04-20-2019 18:46
04-20-2019 18:46
Unfortunately i bought in 2017 november from usa nd i live in india so maybe warranty is off
04-21-2019 22:29
04-21-2019 22:29
so finally i got the final response from support team and the bottomline is after 18 months of usage, my product is obviously out of warranty and because it is dead , i have to throw it away 🙂 . Great Product line
below is the official final response from fitbit team
Mae Elizabeth G. and the Fitbit Team