Ionic suddenly stopped working and will not turn on.

[Darcella]

My ionic was working after i just charged it.  It and my phone saif full battery.  I looked at the time yesterday and nothing!! It's  black!   This was maybe 90  min after i put it on

Came home plugged it in and tried to restart it still nothing! 

Now what! Ive had it for 14 months,  no big issues.  Now i have a doorstop?

[Katers596]

I rebooted it repeatedly, both the normal reboot and the factory reset reboot with no effect. I was on the line with a Fitbit technician the last time I did it. He declared it dead, and sent me the coupon.

Sheila

[Manclad]

All sorted. Fitbit have offered me a replacement after the watch couldn't be restarted. 😁

[Gatorjoe74]

I am going through the same thing. I just had my own Ionic die on me and the best they could do was a 40% discount. The device is 13 months old. I went ahead and purchased it and now my wife's Ionic, that I purchased at the same time is exhibiting bad behavior.

It will not update to 3.0 OS. I am trying one last thing before I toss it in the garbage and find something else for her.

Unfortunately it decided to take a crap on Valentines day, not a good time. 😕

[Darcella]

Only once  did i ever need to, and that was because  the battery drained to 0.Sent from my Verizon, Samsung Galaxy smartphone

[MikeD73]

Just like to add a 'Me Too' comment. 12 Months and 1 week old, never mistreated it and today it's completely dead. As I'm in the UK it has a 2 year warranty otherwise I'd be somewhat annoyed.

[Changewind]

I'm in the same boat, yesterday my Fitbit was around 50% and then just died, black screen and will not turn on.  I have tried the 2-button, 3-button, plug in and unplug method and nothing.  I have had this now since Nov 2017 and loved it, but now nothing.  It is very disappointing coming here and reading so many other people having the same issue around the same time.  Time to give customer service a call it seems.

[Andy1ml]

Well it seems reading the forums that this is a common occurrence. Was at 97% previous night and when I looked at it later it was completely dead, no charge. Tried to charge and just won’t turn on. Left on charge for 24 hours and tried all the reset options people have suggested on here but I’m not getting anywhere. What’s my next course of action? 

Thanks all 

[sharenslz]

how old is it ?

Refund hopefully ! replace at your peril - I had 3 in 13 months before I gave in.

[Andy1ml]

Only got it May last year!

Sent from my iPhone

[Aeberhart13]

I’m having the same issue, I’ve cleaned the contacts, checked to make sure the cable connected, used multiple sub hubs, tried the reset buttons and left it to charge over night. No power, no green lights, nothing...

[Sbsocha]

I got my replacement yesterday. I had my case escalated and the customer service manager sent me a replacement. Thank you, Fitbit, for standing behind the product. I hope this one lasts longer!

[Andy1ml]

I have to say, with the cost of the watch I was expecting a much better performance than this. 

[NotsoHappyG]

I have found the solution! I too purchased my Ionic in late December 17, was doing the 3.0 update and the screen went dead. Charged for 4 hours and still no screen recovery. I tried the factory reset.

After seeing all the posts about the same problem, the reluctance of Fitbit to fix the problem I have decided to forget about the aprox. $200 spent, forget about the data that has been accumulated and use this as a learning experience. Any company that shows this level of indifference to its loyal customer base does not deserve that customer base.

This afternoon I get to go and buy a new Samsung product.

Not so Happy G

[rfjouben]

The UK Consumer law requiring a two year warranty is clearly a benefit with the systemic failure of the Ionic in 15 months.

[MikeD73]

I personally chose the 'online chat' customer support option. Had to answer loads of questions which took a while. All were well intended, (No issue with that, they have to check stuff) They agreed to swap it for a refurbished/fixed Ionic (with a warranty based on when I purchased mine originally), or I could get a new one at half price. I don't know if I've done the right thing, In effect I'm £100 out of pocket just in the hope that the Versa is more reliable. I'm expecting a Versa in the post soon. Just my 2p or 2c worth. Your Mileage may vary. Sorry if it's off topic.

[Katers596]

I really wish it was the same here!!

[Colorado_AL]

Yes, wish we had that in the states... Maybe Fitbit could honor that world
wide.

Would be a great PR move.

Al

[NotsoHappyG]

I hope you don't have the same problem in 14 months. I haven't seen any definitive action on a fix.

[Colorado_AL]

Well in 14 months it's either going to be a new phone or a new brand <g>.  Time will tell.  BTW I added a few apps and the phone stopped syncing... went through the same steps.

Dump the cache on the phone

Shutdown the Ionic

Restarted

The Ionic started syncing again.

Al

[Andy1ml]

I did exactly the same thing, spoke to online support who ran me through some steps which i’d already tried, but understood they needed to see that again. A few further questions of where I’d purchased etc. Then confirmed I was eligible for a replacement which I’ve just completed the online form for. 

Whilst it’s annoying it isn’t working, it is reassuring that they stand behind their guarantee