Ionic swipe right feature not working

[MJG208]

My husband I both upgraded to the latest software today and neither of us have the swipe right feature to change the screen wake and notifications - just a guess that this is the root cause... anyone having the same issue?

[SunsetRunner · Accepted solution]

Make a long press of the left button and the Screen Wake and Notifications settings are there. If those settings aren't viewable at first, then swipe left or right as necessary.

[MJG208]

Omg!!! Thank you ... I was losing my mind trying to get it to show 👍🙏

[LornaBee]

I'm also having this problem since taking the update. I've tried the recommended solution several times. I get the vibration response to input  my pin. But the touch and swipe features remain unresponsive.  Anything else I can try. Please help. Thank you!

[SunsetRunner]

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@LornaBee wrote:

I'm also having this problem since taking the update. I've tried the recommended solution several times. I get the vibration response to input  my pin. But the touch and swipe features remain unresponsive.  Anything else I can try. Please help. Thank you!

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If you are being asked for a PIN, you are on the Fitbit Wallet screen which means you have to swipe either left or right to get the Screen Wake screen.  If you still can't do that, try a

Restart and do it several times if necessary.

[LornaBee]

*** Update ***

After trying the restart and factory reset several times, I finally reached out to Fitbit Support. They have been very helpful and I'm very pleased.

[SunsetRunner]

We're glad to hear that, Lorna. Good Luck!

[jigginet]

I know What you mean, I was feeling like a fool tosing my wrist up every 5 seconds

[JacquelineK]

Thank you for this!!! You are so right! My swipe to the right didn't work but holding the left button down, magic! THANKS!!!