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Ionic switches off

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‎11-07-2021 06:37

‎11-07-2021 06:37

Hi. My husbands ionic keeps switching itself off. It won’t switch back on. Have completed factory reset several times to no avail. We have clean the charging contact points. Left it charging. It will work for half a day then switch itself off again 

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‎11-07-2021 15:47

‎11-07-2021 15:47

Welcome to the Fitbit Community, @Nel72.

 

Thank you for trying to resolve the issue with your husband's Fitbit Ionic before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

If you have followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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