Water got into my Ionic

[Aenkill]

My Ionic died 2.5 weeks ago, it was just over 2 years old. It seems like the plastic film covering the HR sensor "cracked" and the water got in killing the watch. It actually started heating up very quickly so I hat to take it off my wrist immediately! Damaged batteries have a nasty habit of heating up and even "exploding" in some cases, so that's quite bad.

I contacted support via webchat 2.5 weeks ago, and they said someone will contact me regarding this, but guess what? Nobody did. The watch is probably out of warranty, anyway.

Quite disappointing for a £200 watch, it clearly seems like a design flaw. The film cracked right by the edges of the two "squares" that are part of the sensor. There's no way it's physical damage since it's the part that's in contact with skin, so... beware, I guess? I've seen similar topics, so it seems like I'm not the only one with the same problem.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Aenkill.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided and for trying to get them resolved before contacting us.

If you haven't received response from Customer Support, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.