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Ionic syncing Issues

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‎07-19-2021 07:51 - last edited on ‎07-20-2021 09:38 by Fitbit Moderator

‎07-19-2021 07:51 - last edited on ‎07-20-2021 09:38 by Fitbit Moderator

My Ionic is having issues synching my latest workout. I ran a 10K, but it isn't synching to Strava. I wore two fitness watches, but my Ionic is my primary. For some reason it picked up when my other watch died and synced thst workout. It has been trying to sync my actual Fitbit workout for a few hours now. What do I have to do to push it to sync to Strava?

 

 

Moderator edit: format

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3 REPLIES 3

‎07-20-2021 09:38

‎07-20-2021 09:38

@Munchichi1977 Welcome to our Fitbit Community. I totally understand how you feel about the syncing issue that your Fitbit Ionic has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I noticed that you contacted our Support team and they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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Best Answer

‎07-20-2021 10:24

In response to JuanJoFitbit

‎07-20-2021 10:24

Hello,

Thank you for responding so quickly. My issues from yesterday were not
resolved. Unfortunately, I was not provided a reference number during my
chat with customer support.

Is there another wsy I can follow up with them?

Jillian
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‎07-20-2021 23:00 - last edited on ‎07-22-2021 04:11 by Fitbit Moderator

‎07-20-2021 23:00 - last edited on ‎07-22-2021 04:11 by Fitbit Moderator

I have the same issue. Don’t realise Ionic has disconnected til weekly stats show no activity. I try to sync but app can’t find tracker when it’s right next to it and charged. Follow all the suggested steps to sync /connect. Doesn’t work but may find later it has, although rarely. Has a mind of its own. 

 
 
 
@Munchichi1977 wrote:
Hello,

Thank you for responding so quickly. My issues from yesterday were not
resolved. Unfortunately, I was not provided a reference number during my
chat with customer support.

Is there another wsy I can follow up with them?

Jillian

Thnak you ..!! 

 

 

Moderator edit: merged reply

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