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Ionic syncing issue

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‎02-21-2021 06:50 - last edited on ‎02-21-2021 20:25 by Fitbit Moderator

‎02-21-2021 06:50 - last edited on ‎02-21-2021 20:25 by Fitbit Moderator

My ionic stopped syncing yesterday, I’ve run through all the trouble shooting steps, even deleted it and added it again. This made it sync. Then back to not doing it again. Either says can find fitbit or that syncing is taking a while, it’s still saying that after an hour.

 

Moderator Edit: Clarified subject

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‎02-21-2021 20:24

‎02-21-2021 20:24

Hello @vshepherd, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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