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Ionic time and date are wrong

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‎02-21-2021 08:17 - last edited on ‎02-21-2021 20:26 by Fitbit Moderator

‎02-21-2021 08:17 - last edited on ‎02-21-2021 20:26 by Fitbit Moderator

My Ionic would not charge but did eventually however the wrong date and time is now showing. How do I correct  this.

Thanks in advance

 

Moderator Edit: Clarified subject

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‎02-21-2021 20:26

‎02-21-2021 20:26

Hi @Bentleyv12, welcome to the Community Forums.

 

Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

View best answer in original post

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‎02-21-2021 20:26

‎02-21-2021 20:26

Hi @Bentleyv12, welcome to the Community Forums.

 

Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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