Ionic syncing issues

[KMinister]

I sync my Ionic with a second generation iPhone SE running the latest version of iOS.

I have tried all the tips I could find in the help section and on the forum about similar problems.

I've deleted the bluetooth profile and reconnected the watch, restarted the watch and the iPhone at various stages, deleted the watch from my profile and reinstalled it.

At all times, my watch continues to receive notifications, calls, texts, calendar updates.

During the last reinstallation in my watch profile, I was able to sync all my data, but the time did not update and the sync still did not work.

Any ideas before I consider changing my watch?

Thanks for your help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @KMinister.

Thanks for the details shared in your post and for already trying to resolve the issue. Syncing difficulty is usually caused by a missing requirement and I recommend confirming our complete troubleshooting steps from this help article: Why won't my Fitbit device sync?

Time on your watch should be corrected when you sync it. If the issue still persists after syncing, please try the additional troubleshooting tips in How do I change the time on my Fitbit device?

Hope this helps. 

[KMinister]

Hi LlliyaFitbit,

Thank you for taking the time to write to me.

To make sure I have not made a mistake, I have gone through the different steps of the diagnostic available on the website several times.

I keep getting the same failure message with each attempt.

In addition to what is proposed I have also tried different solutions proposed by users of the forum.

- Deleting the watch from the account and reinstalling it (after several failures, I had partial success with the recovery of my data from the last few weeks)
-The removal and reinstallation of the application
-Updating my IOS device
-Keep the application open for the full time of the watch update attempt.

Despite my problems, my watch continues to receive calendar notifications, calls and texts.

[LiliyaFitbit]

Thank you for your reply, @KMinister.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.