help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic syncing via wi-fi

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2019 07:55

‎01-03-2019 07:55

Hello,

 

Did anyone notice that Ionic is able to sync via wi-fi bypassing bluetooth and Your phone?

 

My Ionic just synced without my phone - I have connected it to my charger and left the room to take a shower. After coming back to my desktop PC, I have noticed that there is a notification that I have almost reached my step limit. My phone had no cellular/wi-fi connection enabled and bluetooth was shut off also.

 

I haven't tasked Ionic to connect to wi-fi (it was configured earlier, during setup process).

 

Can Fitbit team confirm this?

Best Answer
2 REPLIES 2

‎01-03-2019 21:46

‎01-03-2019 21:46

At best this would only be possible when the ionic is plugged in and charging. The wifi only gets turned on while charging, and at this time the apps and music will be updated.

Best Answer
0 Votes

‎01-04-2019 00:45

In response to Rich_Laue

‎01-04-2019 00:45

It was, as I said the Ionic was left charging. But everywhere Fitbit states that to sync a device, a companion app is needed. My Ionic synced without it.

Best Answer
0 Votes