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Ionic syncing/ wifi issues

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‎03-06-2019 06:20

‎03-06-2019 06:20

I just got my ionic and have updated the firmware, but wont stay synced and/or connected via wifi with my galaxy s9. Tried restarting wifi, re-pairing but doesnt work very well. Need help

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‎03-07-2019 11:45

‎03-07-2019 11:45

Welcome to the Community @Jbugmomma! I appreciate the details that you've mentioned and the troubleshooting tried. 

 

It sounds like your Ionic isn't always syncing to your account, I would like you to try this syncing troubleshooting. Also, you can turn on all day sync and always connected options on your app, this will help with the connectivity between your device and Fitbit app. 

 

You can learn more about this topic by checking this article How do Fitbit devices sync their data?

 

Hope this helps. Let me know how it goes. Robot Happy

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‎03-10-2019 08:37

In response to SilviaFitbit

‎03-10-2019 08:37

Thank you for your quick response. I tried almost all of the recommended steps minus factory reseting my ionic tracker. It will still not sync with my phone. My phone has the latest os version (9) and my ionic has the latest firmware (27.33.1.30). It will sync and work just fine to my ipad 4 or my hubbys Galaxy Note 9 with os version 8.1.0. Could the verison on my phone just not be compatible with the ionic just yet?

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